Questions Are Good.
Cybersecurity Shouldn’t Be Confusing.

PC Vax is a professionally managed endpoint cybersecurity service for businesses. It combines Huntress-powered endpoint-security technology, 24/7 security monitoring, professional threat investigation, managed response, and PC Vax operational support.

PC Vax includes endpoint protection, but it is much more than traditional antivirus. PC Vax adds managed EDR, continuous monitoring, professional investigation, response capabilities, and PC Vax management and follow-through.

EDR stands for Endpoint Detection & Response. Traditional antivirus often focuses heavily on identifying known malicious files. EDR also looks at activity and behavior occurring on the computer, helping identify suspicious actions that may not match a traditional antivirus signature. PC Vax provides managed EDR as part of the service.

PC Vax supports Windows, macOS, and Linux — desktops, laptops, and servers. Every device is priced at the same per-device rate, with no extra charge for servers. Specific capabilities can vary by operating system.

PC Vax is primarily designed for small businesses, independent professionals, growing companies, businesses with existing IT, and companies preparing for cyber insurance. You do not need to purchase full Managed IT to use PC Vax.

Yes. PC Vax uses Huntress cybersecurity and security-operations capabilities to provide continuous endpoint monitoring backed by professional security analysis. General PC Vax customer support hours may differ from the underlying 24/7 security-monitoring coverage.

The underlying Huntress security-operations layer helps investigate suspicious activity. PC Vax manages the customer relationship and follows through on required technical or customer actions.

Depending on the incident: malicious activity may be stopped, files may be remediated, a process may be terminated, the endpoint may be isolated, additional remediation may be required, and PC Vax may contact you. PC Vax reviews incidents and makes sure required follow-up is completed.

Yes, where supported and appropriate. An affected computer may be temporarily isolated during a serious incident to help prevent malicious activity from spreading or communicating with other systems.

Not necessarily. Routine activity that is automatically handled may not require customer involvement. PC Vax generally contacts customers when action is needed, a significant incident occurs, a device is isolated, credentials may be affected, or additional remediation is required.

Yes. Huntress is an important cybersecurity technology and security-operations platform behind PC Vax.

No. Huntress provides important underlying technology and security capabilities. PC Vax provides the managed service around it, including deployment, endpoint administration, customer support, incident follow-through, additional remediation, Patch Management, reporting, and security guidance.

PC Vax is designed to provide the managed relationship around the security technology. You don't have to administer the platform, manage endpoint organizations, handle security escalations, interpret incidents, or build your own operational workflows. PC Vax handles that managed-service layer.

Annual pricing begins at $19 per device per month. Volume discounts apply. Month-to-month options are also available.

PC Vax is designed to accommodate very small businesses as well as larger endpoint environments. Any applicable minimums should be confirmed during activation.

Yes. PC Vax can grow with your business.

The old computer is properly removed from the managed environment and PC Vax is installed and verified on the replacement.

Managed Patch Management helps keep supported operating systems and applications updated while monitoring patch status across protected endpoints.

They address different risks. EDR helps detect suspicious and malicious activity. Patch Management helps reduce known vulnerabilities attackers may exploit. The two work together.

It is an optional service, although PC Vax recommends it for most business customers.

There is no universal cyber-insurance compliance standard. Every carrier, policy, and applicant may have different requirements. PC Vax can help establish and document relevant endpoint-security controls but does not guarantee policy approval or eligibility.

Yes. PC Vax can help explain and document controls related to its service and identify other areas that may need additional review.

Not as part of the current PC Vax cybersecurity service. Axio may explore future cyber-insurance capabilities, subject to appropriate licensing and regulatory requirements.

No. PC Vax can work alongside your existing IT provider.

No. Standard PC Vax service focuses on endpoint cybersecurity. General support such as printers, Microsoft Office, networking, applications, user training, and general Windows issues is outside the standard service.

The broader Axio ecosystem includes Managed IT capabilities through Axio Networks. PC Vax can help determine whether broader IT services make sense.

No. No responsible cybersecurity provider can guarantee that every possible attack will be prevented. PC Vax is designed to reduce risk, improve detection, help contain threats, and improve security response.