Support
PC Vax Support
Need help? Choose the option that best matches what you're experiencing.
Security Incident
Something suspicious is happening: malware, a ransomware warning, strange computer behavior, unauthorized applications, a security alert, or possible credential compromise.
Installation Help
Having trouble installing PC Vax? We can help with installer issues, existing antivirus conflicts, agent deployment, and protection verification.
Add a Computer
Need to protect a new employee or device? We’ll help confirm deployment and update your protected endpoint inventory.
Remove or Replace a Computer
Retiring or replacing a device? PC Vax will help ensure the old endpoint is properly removed and the replacement is correctly protected.
Patch Management
Questions about missing updates, reboot requirements, failed patches, or application updates.
Billing & Account
Need help with endpoint count, subscription, invoice, contract, or billing contact.
Cyber Insurance Readiness
Have a security questionnaire or upcoming renewal?
24/7 Security Monitoring Is Not the Same as 24/7 General Help Desk Support.
PC Vax protected endpoints benefit from continuous security monitoring through the underlying security platform. Normal customer-service and general support availability may follow separate support hours.
Emergency Security Guidance
If You Believe an Active Serious Security Incident Is Occurring
Do Not
- Remove PC Vax
- Disable security software
- Reconnect an isolated endpoint
- Delete evidence
- Wipe the device
- Restore from backup without guidance
Do
- Leave affected systems powered on where appropriate
- Disconnect only when directed or when immediate containment clearly requires it
- Contact PC Vax through the designated incident channel
- Preserve any messages or screenshots associated with the event